About Mail Delivery Service Co.

Reliable service has allowed MDS to provide mail, customized courier & dedicated delivery solutions for almost 60 years. Above all, we listen to you and then customize routes that will meet your timing needs. Along with courteous & professional drivers, MDS owns their fleet of trucks & vans that can accommodate a wide range of volumes and industries.

4 Questions to Ask Before Choosing a Medical Courier Provider

The rise of on-demand delivery services has made life a lot easier for people. Now healthcare professionals and patients can enjoy high-quality medical courier services. However, a medical delivery is unlike any other. Somebody’s wellbeing is at stake, making it vital for the provider to maintain the utmost professionalism, care, and compassion.

When selecting a medical courier service provider, here are some key questions to ask to avoid disappointment.

  1. Are They HIPAA Compliant?

You should protect your patients’ health information at any cost as required by the law. HIPAA requires certain safeguards to be in place when storing, handling or transporting any confidential health information related to your patients to avoid inadvertent disclosure. Failure to obey these rules attracts hefty fines, so it’s advisable that you enlist a medical courier service that’s HIPAA compliant and understands the importance of protecting patient information.

  1. Are They Prompt and Reliable?

Experience in last-mile delivery is crucial but not enough when it comes to delivering medical supplies. Unlike electronics or clothing, drugs and medical devices have special urgency because they’re needed to help someone get better or even save someone’s life in some cases. Delays aren’t acceptable in the medical delivery specialty, and your preferred provider should demonstrate an appreciation of promptness and attention to detail.

Look into their track record and ensure there are no past complaints related to delivery delays. If you can monitor deliveries in real-time, the better it will be for you and your patient or any other intended recipient. You can also ask the provider to show the safeguards or contingencies they have in place to guarantee the timely arrival of any medical packages you hire them to deliver.

  1. Do They Have Proper Medical Storage and Transportation Equipment?

Not all medical supplies can be transported in a typical box. There are special items that will arrive safely only if shipped under the right conditions, such as room temperature or frozen temperature. Similarly, some other samples might need light protection while in transit.

Others will require special packaging and handling for safe transportation and delivery. If you’re sending medical supplies to other healthcare providers or services like labs or clinics, you need your courier company to have proper medical transport equipment too. You’ll want to discuss all these aspects with a prospective courier service and ensure that they have the right equipment for the job.

  1. What Is Their Specialty and Track Record?

Courier services differ in many ways. Some cater to multi-industry and consumer needs, while others are specialized. It’s crucial that you enlist a company with a proven track record and a solid reputation for properly handling and transporting medical supplies. Don’t risk hiring a provider with no previous experience with the type of supplies you handle or sell.

These are some of the critical factors to consider when selecting a medical courier service. If you need help working out your last-mile logistics for medical supplies, you can count on us at MDS. Located in Southern California, we’re your custom courier, and mail delivery service experts for all your mail and delivery needs in Orange County. For more information, contact us today.

6 Qualities That Make for an Exceptional Courier Service

The expectations of customers have shifted due to the myriad choices now available to them, so fast, efficient and convenient delivery is no longer a perk; it is expected. If you cannot keep up with the fast-delivery expectation, you will lose out to your competitors.

With this in mind, the following are the qualities you need to look for in a local courier service.

  •  Exceptional Customer Service

Customer service is essential in the courier industry. If you want to know how long it will take to get a package delivered to a given part of LA, you should be able to have a professional at the courier company answer your query quickly. The courier drivers should at all times demonstrate exceptional professionalism and customer service skills both to you and to your customers.

  • Flexibility

Is the courier company adequately staffed, and are the drivers well trained? Is their fleet of delivery vehicles up to the task? Do they plan their routes and schedule efficiently to deliver packages on time? The courier company should be able to serve your needs, as well as accommodate your changing demands.

  • Years of Experience

It helps if the courier has deep roots in your local area. Even if the navigation system breaks down, the delivery driver should be able to navigate, say from point A of Orange County to point B, conveniently. Having a reasonable amount of experience will ensure that your packages arrive on time despite any digital map malfunctions. For instance, MDS has been serving clients in Orange County for the last 60 years. Such a level of experience can be a huge asset for your business.

  • Reliability

Your courier service provider should be dependable. You need to be certain that they’ll always deliver on time and follow instructions with precision. Therefore, check out reviews to find out if they are reliable. Your courier service provider is your bridge to your customers, so if they are not dependable, that unreliability will reflect on your business.

  • Ease of Delivery

Can you track your packages? Can you make payments without difficulty,  and is the pricing direct and affordable? Is the communication with the company seamless? Go for a courier service that can deliver your packages conveniently. Additionally, choose a company that strives to make your life easier and to support your business.

  • Transparent Process

In addition to efficient delivery, transparent price structure, and customized routing, you should be able to track your package during delivery. That way, you will always be aware of what is going on. Your customers will have a sense of control, and you’ll be confident of resolving any mishap professionally.

These are a few of the qualities you need to seek in your courier service provider. If you’re looking for a fast, efficient, and reliable partner in courier and mail delivery in Orange County, reach out to the experts at MDS. Located in Southern California, we’re your custom courier, and mail delivery service experts for all your mail and delivery needs in Orange County. For more information, contact us today.

Possible Solutions to USPS’s Pandemic-Related Problems

Pre-COVID-19, the U.S. Postal Service (USPS), would typically deliver priority mail within three days. However, poor mail service has become rampant due to pandemic-related challenges such as understaffed or closed postal offices, increased online shopping practices, and the prevailing economic recession. For instance, at least one million Christmas packages did not reach their destinations by Christmas in 2020, according to CBS News.

To revive the financial strength in the postal service, Louis DeJoy, the current Postmaster General, came up with a 10-year plan titled “Delivering for America.” Here’s a detailed look at some of the measures outlined in the plan.

Abolishment of the Post-Retirement Health Care Benefits

In 2006, the U.S. Congress passed a law that required the U.S. Postal Service to set aside $72 billion for funding post-retirement health care expenses for its employees for up to 75 years in the future. While this favored USPS employees, it drove the USPS into a financial crisis that has lasted to date. According to the Institute for Policy Studies (IPS), the financial crisis could justify the USPS service cuts and delivery delays. DeJoy’s plan includes getting rid of this law in an attempt to ease the USPS’s financial burden and stabilize their services.

Closing Some Stations and Reducing Working Hours for Post Offices

Currently, there are over 34,400 post offices in the U.S., as reported by Statista. Due to the increased demand for delivery services, the USPS hired additional employees during the pandemic to improve service delivery in these post offices. This caused expenses to rise, considering the agency was already struggling financially.

Specifically, the operating revenue for the 2020 fiscal year was $73.1 billion, and the operating expenses amounted to $82.2 billion, representing a $9.2 billion loss. To help minimize expenses, DeJoy, in his 10-year plan, announced that “a small percentage” of post offices will have reduced hours while some stations will close permanently. Although this may help lower operating expenses, it will most likely increase delivery delays.

Shutting Down Sorting Machines

In 2020 alone, the USPS shut down 711 sorting machines leading up to elections. DeJoy, in his defense during a court hearing, said that this was a common practice in the agency and that it was not a political move. This is also part of his 10-year plan, and it will further delay mail deliveries. The debate around this topic is becoming intense, with most people blaming the Postmaster General for failing to adequately consult postal stakeholders in developing the “Delivering for America” plan.

As the U.S. Postal Service strives to get back on its feet, service delivery will remain a challenge. Therefore, you should consider using private delivery services or another alternative if you don’t want late deliveries or lost parcels. Located in Southern California, we’re your custom courier and mail delivery service experts for all your mail and delivery needs in Orange County. For more information, today, contact us today.

Who Governs and Funds the U.S. Postal Service?

Similar to other public corporations, a government-approved 11-person board runs the USPS. The Board consists of up to nine governors, the Post Master General, and his/her deputy. A separate entity, the Postal Regulatory Commission, has five members who are all presidential appointees. This commission oversees USPS operations, including rates.

How Does the Postal Service Finance Its Operations? 

The Postal Service is not financed directly by the taxpayer. It relies on the revenue it generates from stamps, parcel delivery, and other services. While in recent months, the effects of COVID-19 have annihilated a huge chunk of USPS’s revenue, the circumstances that have contributed to the decline of the USPS’s financial situation emerged years before coronavirus, as reported by the Wall Street Journal.

Why Is USPS in Financial Trouble?

The underlying problem is that USPS’s revenue only covers its operational costs, but it has immense retiree health care and pension liabilities, which push it into losses. The USPS has been a loss-making entity since 2007. Between 2008 and 2018, the Postal Serve had losses amounting to $69 billion. In the 2019 financial year, its losses on operating revenue of $71.1 billion amounted to $8.8 billion.

Furthermore, the USPS’s dire financial situation has been exacerbated by the rise of digital communication and email, which has led to a decline in First-Class Mail volumes. The USPS has attempted to boost revenue by increasing marketing mail delivery and competing with FedEx and UPS in parcel delivery. By 2017, the USPS had a 19% market share in US package delivery. With the drop in the volume of First-Class Mail, the Postal Service has been reducing its number of blue mailboxes over the years.

What Kind of Support Has USPS Received from Congress?

In the third quarter of 2020, USPS reported a net loss of $2.2 billion. Through the CARES Act, Congress provided the USPS with a $10 billion loan. The loan can adequately cover the Postal Service’s immediate financial needs. However, the Treasury-imposed conditions for the loan led to the resignation of the board’s vice chair, who alleged that demands made by Treasury threatened to transform the organization into a political tool.

Cost Cutting Measures

To improve its financial position, the USPS has implemented several cost-cutting measures, including some controversial ones. For instance, a leaked internal memo outlined there should be an effort to limit extra delivery trips and late departures, even if it means leaving some mail behind. The USPS projects that if its package volume gets back to pre-pandemic levels, it will exhaust its financial resources by mid of 2021, and if the package volume goes 15% above pre-pandemic levels, it will run out of funds by October 2021.

With the USPS currently facing service delivery challenges, you should consider an alternative courier service. Located in Southern California, we’re your custom courier & mail delivery service experts for all your mail and delivery needs in Orange County. Contact us for more information today.

How to Choose an Effective Shipping Strategy: Courier Services Vs. Postal Services

Developing a shipping strategy can seem complex considering the hundreds of global delivery services available. The key is to find a service that matches your business needs rather than having high expectations from the first courier service you find online. Here are important considerations when comparing courier services with postal services.

Why People Still Use the Postal Service

Long ago, the U.S. Postal Service delivered a bulk of mail across the nation. Like elsewhere around the world, a postal service is operated by the federal government. Businesses still use this service to send non-urgent messages and parcels, but in recent times they’ve diversified with alternative forms of delivery.

One of the major benefits of using a traditional postal service is that it usually provides more affordable rates. However, the lower cost often doesn’t necessarily amount to quality service. Due to underfunding and limited staffing, the post office can get backlogs of undelivered mail that might arrive later than expected. So, businesses that need a more reliable service often turn to independent couriers in their own market.

Benefits of a Courier Service

The reason for working with a courier service is it typically handles the transport of important documents. The majority of these operations are conducted by private firms specializing in certain types of delivery, such as local or global. They may also offer next-day or same-day delivery. Both FedEx and DHL fit this category. Although USPS is not considered a courier service, its express mail service is.

If you want to launch a global business, partnering with an international delivery service would be a cost-effective solution for distribution. Couriers are often called upon for speedy delivery of time-sensitive items, especially for local destinations. They are often hired by hospitals, law firms, printers, manufacturers, and food services.

More Personalized Service with Couriers

One of the ways in which a courier service might be more valuable to a customer than the post office is that couriers can provide a more personalized experience. An independent service in your region that’s familiar with your business can put more care into ensuring your packages do not get lost or damaged.

During the pandemic, the postal service underwent tremendous strain as it was downsized to a level that led to unreliable service. Many businesses reported lost packages or late deliveries through the postal service in 2020. Since the pandemic has led to tighter budgets for businesses of all sizes, no company can afford to consistently lose valuable packages either from suppliers or en route to customers.

Smart technology and real-time tracking are opening doors for couriers to become even more efficient for customers. The future is bright for courier services that establish a favorable reputation through personalized services. More than ever, customers want to choose businesses they trust based on reputational research from reviews.

Finding the right delivery service for your specific business involves asking questions about speed and accuracy in getting parcels sent to the right place by the expected time. It helps to work with experienced leaders in your region. Located in Southern California, we’re your custom courier & mail delivery service experts for all your mail and delivery needs in Orange County. Contact us for more information today.