The rise of on-demand delivery services has made life a lot easier for people. Now healthcare professionals and patients can enjoy high-quality medical courier services. However, a medical delivery is unlike any other. Somebody’s wellbeing is at stake, making it vital for the provider to maintain the utmost professionalism, care, and compassion.
When selecting a medical courier service provider, here are some key questions to ask to avoid disappointment.
Are They HIPAA Compliant?
You should protect your patients’ health information at any cost as required by the law. HIPAA requires certain safeguards to be in place when storing, handling or transporting any confidential health information related to your patients to avoid inadvertent disclosure. Failure to obey these rules attracts hefty fines, so it’s advisable that you enlist a medical courier service that’s HIPAA compliant and understands the importance of protecting patient information.
Are They Prompt and Reliable?
Experience in last-mile delivery is crucial but not enough when it comes to delivering medical supplies. Unlike electronics or clothing, drugs and medical devices have special urgency because they’re needed to help someone get better or even save someone’s life in some cases. Delays aren’t acceptable in the medical delivery specialty, and your preferred provider should demonstrate an appreciation of promptness and attention to detail.
Look into their track record and ensure there are no past complaints related to delivery delays. If you can monitor deliveries in real-time, the better it will be for you and your patient or any other intended recipient. You can also ask the provider to show the safeguards or contingencies they have in place to guarantee the timely arrival of any medical packages you hire them to deliver.
Do They Have Proper Medical Storage and Transportation Equipment?
Not all medical supplies can be transported in a typical box. There are special items that will arrive safely only if shipped under the right conditions, such as room temperature or frozen temperature. Similarly, some other samples might need light protection while in transit.
Others will require special packaging and handling for safe transportation and delivery. If you’re sending medical supplies to other healthcare providers or services like labs or clinics, you need your courier company to have proper medical transport equipment too. You’ll want to discuss all these aspects with a prospective courier service and ensure that they have the right equipment for the job.
What Is Their Specialty and Track Record?
Courier services differ in many ways. Some cater to multi-industry and consumer needs, while others are specialized. It’s crucial that you enlist a company with a proven track record and a solid reputation for properly handling and transporting medical supplies. Don’t risk hiring a provider with no previous experience with the type of supplies you handle or sell.
These are some of the critical factors to consider when selecting a medical courier service. If you need help working out your last-mile logistics for medical supplies, you can count on us at MDS. Located in Southern California, we’re your custom courier, and mail delivery service experts for all your mail and delivery needs in Orange County. For more information, contact us today.